Based on a data from Gainsight the average ratio of customer success managers to customers is 144 for low-touch businesses with less than $10k in annual contract value (ACV).
| Annual Contract Value | Avg accounts managed |
|---|---|
| > $100k ACV | 22 |
| $10k-$100k ACV | 49 |
| < $10k ACV | 144 |
See also: