Service as software is the inverse of software as a service. Rather than building software for people to do their job, service-as-software uses AI to fulfill the intent directly and more faithfully sell solutions not software.
Links to this note
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Outcome-based pricing (or result-based pricing) is becoming popularized again due to services powered by artificial intelligence that are enable intent-based outcome specification. That means charging per unit of value which is the desired outcome.
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When Does a Service-as-Software Model Make Sense?
The service-as-software model is nacsent but expected to be experimented with in different fields as artificial intelligence techniques improve and enable new applications.
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The Labor Market Is Merging With the Saas Market
What if the entire services industry merges with SaaS when it becomes possible to deliver a service with artificial intelligence?
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What Does it Mean to Be AI Native?
With the capabilities of large language models getting more useful for real work, the pressure is on to incorporate them everywhere. I’m seeing an increase in loud voices proclaiming people and businesses must become “AI Native” if they are to survive.