What if the entire services industry merges with SaaS when it becomes possible to deliver a service with artificial intelligence?
SaaS is really about automation and digitizing workflows in a way that is more efficient (faster, easier, cheaper). AI is about problem solving and customization that responds to exactly what the user is asking for.
Read The AI Workforce is Here: The Rise of a New Labor Market from Nfx.
See also:
- AI is the next great interop layer and so much of services businesses are connecting disparate systems using people
- Foundational models are likely to be the big winners, but without further specialization we could see knowledge collapse applied to services too
- We might also be in an AI bubble as a result of advances in hardware not software
- Service-as-software
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Several startups are touting AI employees that you can hire to perform a specific function. Itercom announce Fin, an AI customer service agent and so did Maven AGI. Piper is an AI sales development representative, so is Artisan and 11x. Devin is a software engineer.