Learned Helplessness

When employees lose their sense of agency they start to look outwardly as the source of their problems and solutions.

It’s easy to accidentally create and environment of learned helplessness. You can force people come to you for an answer rather than try to figure it out on their own first. You can recognize and reward people for status quo preserving behavior rather than solving important problems.

This is dangerous to a business because it leads to a culture of cynicism, a feeling that nothing will change. Once people start believing that, it becomes true.