The user is complaining that our boat is leaking through the windows, it’s unstable, and too slow. Sometimes you have to remember that some users will never be happy with your product because they decided to take an airplane into the water.
I heard this indirectly from Geoff Belknap.
See also:
- Choose boring technology, but don’t expect a good tool to work in every situation
- Product debt and tech debt happens when you try to make people happier using your plane as a boat