Use the Product

Improving product quality requires consistent and ongoing attention. You will simply miss all of the details that contribute to low product quality if you don’t use your product every day.

It’s also common to outsource this constant checking because it takes time and it might feel like there are more important things to do, but that would be a mistake. If a senior leader doesn’t do it, it’s not important and no one will do it.

See also:

  • People Don’t Expect Much from Simple Ideas

    People tend to think impressive results must come from impressively complicated means and effort. We underestimate the power of simple ideas and overestimate complications.

  • A Little Bit Broken Is Still Broken

    Engineers and product people tend to think about issues as frequency distributions. How many users does this impact? How severe is it? But this misses one inescapable truth from a user’s perspective: a little bit broken is still broken.