Real world systems for operating a complicated process don’t start out perfectly designed complete systems.

Adding new dependencies to a codebase is a net positive until it’s not.

As much as product builders want to be self-serve and low-touch, there will always be limitations and improvements to make.

There is a patch of the cosmos which is 300 million light years across with significantly fewer galaxies.

Being afraid of something can cause us to make the exact wrong decision because fear is bad advice.

A self-coaching book about coaching Matt Mochary. Links to this note Areas of Responsibility List

Hospitals separate the triage room from the waiting room otherwise you would have patients with time-sensitive medical issues waiting and dying.

It’s easy to get swept away by requests from other people and other demands on your time.

The problem with first-principles thinking is that you don’t know what you don’t know.

When building a B2B service that has a public signup page, it can be useful to exclude signups from a free personal email provider.

The first sentence of every paragraph should be a BLUF. Readers can see the point right away without having to read through the entire paragraph.

This note does not have a description yet. Links to this note What Does Customer Success Do at a Startup?

Founders get away with a lot in founder-led sales. They know the product and the problem inside out.

In the early days of a startup with a product in the market, it seems intuitively correct that you should hire some experienced salespeople to get you more sales.

I don’t use tags as a way of querying topics. Instead, I use a use a small set of tags (FILETAGS in org-mode) to drive functionality for task management and notes.

A Twitter thread of findings from studies about Long COVID and its association with neurological symptoms.

I read about Steven Wolfram’s personal infrastructure. He develops his approach to just about everything using the tools that he built.

I want to combine org-roam setup with my task management setup for work.

Self-serve businesses that sell complicated software (like an API) can use documentation as a way of augmenting or replacing customer success.

It’s surprising how much selling happens by sending follow-up emails. We all lead busy lives (for better or worse) and a well-timed nudge can result in a sale.

An easy way to spot bad business writing is to check if it poses and answers a key question.

An experiment suggests that quantum processes (entanglement) might be used by brain functions which could explain memory performance and conscious awareness.

Tupper’s formula displays its formula when plotted on a graph. This is a form of recursion but more like a mirror.

One of the key points of I Am a Strange Loop is how the “I” develops into consciousness.