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Knowledge Capture Loops Make for Good Systems
Real world systems for operating a complicated process don’t start out perfectly designed complete systems.
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The Default Strategy for Dependencies Should Be to Not Add More
Adding new dependencies to a codebase is a net positive until it’s not.
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Customer Success Overcomes Technical Hurdles
As much as product builders want to be self-serve and low-touch, there will always be limitations and improvements to make.
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The Great Nothing
There is a patch of the cosmos which is 300 million light years across with significantly fewer galaxies.
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Fear Is Bad Advice
Being afraid of something can cause us to make the exact wrong decision because fear is bad advice.
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The Great CEO Within
A self-coaching book about coaching Matt Mochary. Links to this note Areas of Responsibility List
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Separate the Triage Room From the Waiting Room
Hospitals separate the triage room from the waiting room otherwise you would have patients with time-sensitive medical issues waiting and dying.
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Schedule Time Every Day to Work on Your Top Goal
It’s easy to get swept away by requests from other people and other demands on your time.
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The Downside of First-Principles Thinking
The problem with first-principles thinking is that you don’t know what you don’t know.
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List of Personal Email Providers
When building a B2B service that has a public signup page, it can be useful to exclude signups from a free personal email provider.
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Every Paragraph Should Have a BLUF
The first sentence of every paragraph should be a BLUF. Readers can see the point right away without having to read through the entire paragraph.
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Founder-Led Sales
This note does not have a description yet. Links to this note What Does Customer Success Do at a Startup?
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Making Founder-Led Sales a Repeatable Process
Founders get away with a lot in founder-led sales. They know the product and the problem inside out.
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Customer Success First Then Sales
In the early days of a startup with a product in the market, it seems intuitively correct that you should hire some experienced salespeople to get you more sales.
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My Tag Vocabulary
I don’t use tags as a way of querying topics. Instead, I use a use a small set of tags (FILETAGS in org-mode) to drive functionality for task management and notes.
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List of Studies About Long COVID
A Twitter thread of findings from studies about Long COVID and its association with neurological symptoms.
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Steven Wolfram - Seeking the Productive Life - Literary Notes
I read about Steven Wolfram’s personal infrastructure. He develops his approach to just about everything using the tools that he built.
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Merging Task Management for Work With Org-Roam
I want to combine org-roam setup with my task management setup for work.
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Documentation as Customer Success
Self-serve businesses that sell complicated software (like an API) can use documentation as a way of augmenting or replacing customer success.
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Sending Follow-Up Emails Is Worth Billions per Year
It’s surprising how much selling happens by sending follow-up emails. We all lead busy lives (for better or worse) and a well-timed nudge can result in a sale.
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Business Writing Should Always Answer a Key Question
An easy way to spot bad business writing is to check if it poses and answers a key question.
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Some Brain Functions Might Be Quantum Processes
An experiment suggests that quantum processes (entanglement) might be used by brain functions which could explain memory performance and conscious awareness.
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Tupper's Self-Referential Formula Is a Visual Loop
Tupper’s formula displays its formula when plotted on a graph. This is a form of recursion but more like a mirror.
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A Strange Loop and the Illusory Self
One of the key points of I Am a Strange Loop is how the “I” develops into consciousness.