• Founder-Led Sales

    This note does not have a description yet. Links to this note What Does Customer Success Do at a Startup?

  • Customer Success First Then Sales

    In the early days of a startup with a product in the market, it seems intuitively correct that you should hire some experienced salespeople to get you more sales.

  • My Tag Vocabulary

    I don’t use tags as a way of querying topics. Instead, I use a use a small set of tags (FILETAGS in org-mode) to drive functionality for task management and notes.

  • Documentation as Customer Success

    Self-serve businesses that sell complicated software (like an API) can use documentation as a way of augmenting or replacing customer success.

  • Bill Belichick on Long Snappers

    I watched a press conference of Bill Belichick being asked about long snappers and whether it’s worth having a dedicated roster spot for a specialist.

  • UI Rule of One

    There should only be one primary action the user can take on the screen at a time.

  • Tag Vocabulary

    Tags are used to create heterarchical systems that lets you iterate on retrieval.

  • Schelling Point

    Coordination in the absence of communication. For example, two players in a game can’t talk to each other but they want to team up for a quest.