If you do something more than once, write down the steps taken to complete the task. Chances are, if you have to do something twice, you’ll need to repeat it more times later.
Having a rule that everyone at the company writes things down when repeated has several advantages. The knowledge needed to perform the task or process doesn’t need to be rediscovered by the next person. Documentation is automation and opens up the possibility to fully automate it with software.
From The Great CEO Within.
See also:
- Automation reduces marginal cost of nonautomated tasks
- A list of tasks describes multi-party processes poorly